Is Sprint Customer Service Just Bad?

If you're living in the US, there's a good chance you're using a phone on one of the four major carriers: Verizon, AT&T, T-Mobile, and Sprint. As a long-time Sprint customer who has had major problems trying to recoup massive overcharges from a generally incompetent and unresponsive Sprint customer service department, I can tell you from first-hand experience: if Sprint owes you $300 or more (like they did me), then you'd better be prepared to dial customer service again and again and again if you want your money back.

You may fool a customer into signing with low prices, but you won't fool them for long when they realize their phones never work. They should have the right to eliminate unprofitable customers, let alone those that are potentially damaging their customer service program by putting unreasonable demands on the system.

Turns out there is no Sprint phone that works on the nextel network. Over the last three years, Sprint has closed 99.9% of its complaints with the Better Business Bureau (BBB), earning an A- rating for customer service. In the debate that raged on social media in the following months, some sided with Sprint's decision because it made economic sense.

Like most cell carriers, Sprint has some work to do when it comes to customer service. You'll end up with three great carriers with expensive data plans,” he said. Finally I told them I was not going to for the extended period of time on 5 phones. The manager of the store dialed some kind of secret magical number and handed me their phone to speak with some big chief, or the "king of Sprint", or whatever.

My husband and I have had our sprints phones for a long time very good customers - pay our bill on time - it was time to renew our contract with sprint the rep offered me 2 phone upgrades without a cost to me and $70 credit on each line - stupid me I took the offer and on my next bill saw charges for the phones - they claim that you can't get the $70 credit per line and new phones - but because the first rep that offered it to me made a mistake they would not fix it.

Shin and Sudhir note that one study found that, for business-to-business companies, the top 20% of customers are generally responsible for 150%-300% of total profits, while the company breaks even on the middle 70% of customers and has losses on the bottom 10%.

Call handle time did not match expectations for each interaction with customers. The two networks have tens of millions of customers. So every time a call was made on any of the three phones on my Sprint account, I got charged 10 cents per minute, without fail.

After falling into fourth place in the wireless market, Sprint has been trying to dramatically cut costs, looking for ways to save $2.5 billion Sprint's parent company said several months ago that thousands of job cuts would be part of its cost savings plan; it's not clear if this is the final number, but Sprint cellphone has said it would finish notifying employees of job cuts by the end of the month.

After that I have been trying to reach your customer service every day and I have spent hours on this and my frustration has just gone up. I think I deserve a waiver on one month bill because I have spent my valuable time from my work, you should be responsible for that.

It pays the early termination fees of customers switching from other carriers, offers a music- and video-streaming service that doesn't count against the user's data cap, and provides free access to the video-streaming service Netflix T-Mobile has also spent billions on upgrading its network.

Once you realize this, you're not as sharp, apprehensive with the next customer, and can focus your energy where it's appreciated and needed more than wasting time with someone who wants you to pay for the privilege of working for them rather than earn an honest living.